Frequently Asked Questions

Where is your outsourcing office located?

Our corporate office is located at Pavillion 3,  Berthaphil Clark Center, Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga, Philippines.

Do you have an office or a representative in Australia?

Yes, we do have representatives in Australia since A2B Outsourcing is owned by an Australian.

What type of solutions do you provide?

At A2B Outsourcing, we tailor solutions to meet the needs of your business and therefore we hire only the best and highly reliable. We ensure that your staffs will understand your business process and the environment to which you operate.

We offer the following:

  • Virtual Assistant Services
  • Marketing Services: Blog management, SEO, Social Media management, Adwords, Google Analytics, and more.
  • Appointment Setting
  • Logistics Services
  • Administration / Data Entry and Research
  • Graphic Designers, Web Designers
  • Web Development Services
  • IT Staffing Services
  • Customer Service / Sales / Lead Generation
  • Accountants, Bookkeepers, and Debt Collection

Are your services cost effective?

Absolutely! When you outsource at A2B Outsourcing, there will be a whopping 50 to 80 percent reduction of your overhead costs. You will be saving a lot and at the same time, we do not compromise the quality of work.

How much will it cost? (Outsourcing customer service cost)

We will let you know the desired salary of your staff on a monthly basis, including their office accommodation and facilities such as phones, computers (hardware and software) and the like. Basically, that is less than half of what you are paying for an in house employee.

How will you secure confidential information and data about my company?

It is part of our policy to sign an agreement of confidentiality between employer and employee. We want to make sure that all your data are fully secured.

Do you have facilities to support my business process?

Yes, we are fully equipped with facilities from the computer system up to the telephone equipment system with highest internet connections that will increase business productivity. We have the best and the latest technology and facilities.

How do I monitor and manage my outsourced staff?

You can directly talk and delegate tasks to them.

How do I track productivity and attendance?

Monitoring software can be installed on computers as per client request and we have biometrics to manage staff attendance. Our main priority is to make sure that you are fully satisfied with the service that you receive.

How will I be paying you?

You can pay us either by credit card or by wire transfer. If you prefer other modes of payments, then please feel free to contact us.

Do you have contracts?

Yes, we do. Our contracts are based on your requirements considering the terms and conditions of what we could agree upon.

Do you have any client references that I can speak with regarding your services?

Yes. Absolutely! We are confident enough to prove that we are providing an excellent service to our existing clients. In this regard, we are more than happy to arrange your meeting with them.

I want to outsource to A2B Outsourcing. How do I get started?

Just click the button below and fill in the required details or simply call us at 1800-940-913 and see the difference 😉