A2B Outsourcing was formed when we found the existing BPO in Clark Philippines we were using was not giving us the right levels of service. The team’s morale was down; the environment was just plain and uninspiring. With constant internet and phone issues, the infrastructure was not satisfactory and with the demands of businesses which is media management, calls, email management were not being met thus the our business success went down.
We decided to go alone, understanding the need for service in our logistics, bookings and dispatch businesses we were able to bring our existing teams together, to a location that met the needs of the businesses.
The teams were once again inspired – having windows, proper desk and computers, plenty of space, meeting rooms; the overall productivity and optimism of the businesses lifted. We decided that we needed to offer our services to others, as we now operate a 200-seat contact centre. Our management motto is “in the Philippines, it’s easy to be generous”, we look after our staff and aim to be the best Australian owned Global BPO in Clark.